TIMELESS CUSTOMZ LTD – TERMS AND CONDITIONS
1. DEFINITIONS
In this document the following words shall have the following meanings:
1.1 “Agreement” means these Terms and Conditions;
1.2 “Premises” means Unit 3, Lawn Farm, Barn Lane, Corse, Gloucestershire, GL19 3RH
and any other premises that may be occupied by Timeless Customz from time to time to
perform the Services (defined below);
1.3 “Services” means the service(s) selected by you and those offered by us from time to
time;
1.4 “Vehicle” means any car, van, commercial vehicle, motorcycle, caravan or any other form
of transport accepted by us for the selected service;
1.5 “We”, “us” or “Supplier” means Timeless Customz LTD;
1.6 “You”, “your” or “Customer” means the customer we make this agreement with, including
any persons we reasonably believe is acting on behalf of the Customer and the with the
Customer’s authority and knowledge.
2. GENERAL
2.1 This Agreement shall apply to all contracts for the supply of services by the Supplier to
the Customer.
2.2. Before commencement of the Services the Customer and the Supplier shall agree the
Services to be carried out on the Customer’s Vehicle and the price payable for such
Services.
2.3 The Supplier shall use all reasonable endeavours to complete the Services within
estimated time frames.
3. PRICE, PAYMENT AND DEPOSIT
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3.1 The price for the Services must be agreed by the Supplier prior to the Supplier taking
possession of the Customer’s Vehicle. By leaving your Vehicle with the Supplier, you have
entered into a verbal agreement with the Supplier for the Service at the agreed price. Your
Vehicle will be assessed by a member of staff on arrival at the Premises and if it is not as
previously described or additional Services are requested by the Customer, the Customer
may be subject to an increase in price for the Services.
3.2 The Supplier shall invoice the Customer following completion of the work.
3.3 Invoiced amounts shall be due and payable upon completion of the work, before the
Customer’s Vehicle leaves the property. Non-payment will result in refusal to release your
Vehicle and the Supplier shall be entitled to charge interest on overdue invoices from the
date when payment becomes due until the date of payment at a rate of 2.5% per annum
above the base rate of the Bank of England. Extra charges for storage at a daily rate of £25
per day shall apply to any Vehicles that you fail to collect within the required time frame.
3.4 The Customer must pay an agreed Deposit amount for certain services, as identified by
the Supplier. The Deposit amount is non-refundable.
4. CANCELLATIONS
The Customer agrees to use its best endeavours to give the Supplier twenty four (24) hours
notice should the Customer wish to cancel its appointment with the Supplier.
5. DELIVERY
5.1 The date of delivery specified by the Supplier is an estimate only and the Supplier shall
not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly
by any delay in delivery of the Services.
5.2 Responsibility of the Vehicle will pass to the Customer upon delivery.
6. VEHICLE CONTENTS
The Supplier shall not be held responsible for any personal items left in the Customer’s
Vehicle. The Supplier will endeavour to bag any such items that are left in such Vehicle, but
we respectfully ask that you remove such items prior to leaving your Vehicle with us.
7. OBLIGATIONS OF THE CUSTOMER
7.1 To enable the Supplier to perform its obligations under this Agreement the Customer
shall:
7.1.1 co-operate with the Supplier;
7.1.2 provide the Supplier with any information reasonably required by the Supplier;
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7.2.4 comply with such other requirements as agreed between the parties.
7.2 The Customer shall be liable to compensate the Supplier for any expenses incurred by
the Supplier as a result of the Customer’s failure to comply with Clause 7.1.
7.3 Without prejudice to any other rights to which the Supplier may be entitled, in the event
that the Customer unlawfully terminates or cancels the Services agreed to, the Customer
shall be required to pay to the Supplier as agreed damages and the full amount of any third
party costs to which the Supplier has committed and in respect of cancellations on less than
give (5) working days’ notice, the full amount of the Services agreed to. For the avoidance of
doubt, the Customer’s failure to comply with any obligations under Clause 7.1 shall be
deemed to be a cancellation of the Services and subject to the payment of damages set out
in this Clause 7.3.
7.4 In the event that the Customer or any third party, not being a sub-contractor of the
Supplier, shall omit or commit anything which prevents or delays the Supplier from
undertaking or complying with any of its obligations under this Agreement, then the Supplier
shall notify the Customer as soon as possible and:
7.4.1 the Supplier shall have no liability in respect of any delay to the completion of the work;
7.4.2 if applicable, the timetable for the work will be modified accordingly; and
the management of the Supplier;
7.4.3 the Supplier shall notify the Customer at the same time if it intends to make any claim
for additional costs.
7.5 It is this Customer’s duty to disclose to the Supplier any defects, damage or weakness in
the Customer’s Vehicle, either known or suspected which may affect any work that the
Supplier undertakes during the selected service.
7.6 Insurance of the Customer’s Vehicle is the Customer’s responsibility at all times. The
Supplier does not undertake to insure such Vehicle against loss or damage whilst it is at the
Premises. The Supplier will however ensure that the Vehicle is locked at all times.
7.7 Child seats should be removed by the Customer prior to the Vehicle being left at the
Premises. Any seats left in the Customer’s Vehicle shall remain in such Vehicle whilst the
Supplier undertakes the selected service. The Supplier shall not be responsible for putting
car seats back into the Vehicle and the Customer must ensure that any child seats are
secure before using them. The Supplier shall not be held liable for injury or loss caused by
the Customer not re-securing any child seats.
8. ILLEGAL SUBSTANCES OR ITEMS
Any illegal substances or items that are found in the Customer’s Vehicle will immediately
result in the Service being terminated and such Vehicle will be secured and the relevant
authorities notified. It is not the Supplier’s responsibility to notify the Customer of this should
it occur.
9. EXCLUSION ZONES AND NOTICES
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The Supplier cannot be held responsible for any person or persons entering the Premises
and causing injury to themselves due to slippery floors or obstructions. The notice inside the
Premises should therefore be noted. It should also be noted that the public are not permitted
to enter the work bay areas at the Premises without prior permission of the management of
the Supplier and the waiting area situated at the entrance of the Premises is for the use by
the Customer.
10. KEYS
You confirm that you have a spare set of keys for your Vehicle and that we shall not be liable
for loss or damage caused to you or your Vehicle as a result of us locking them in your
Vehicle.
11. REFUSAL
The Supplier reserves the right to refuse to undertake any selected service for any
Customer.
12. PRODUCTS
12.1 The products that the Supplier uses in the course of its business are specifically
designed for use on Vehicles. The Supplier shall not be held responsible for any damage
caused to the Customer’s Vehicle through the use of these products. The Supplier’s staff
take every care when using these products.
12.2 In certain products there are chemicals used which are hazardous, therefore we
respectfully request that the Customer does not stand next to any Vehicle whilst it is being
washed and utilise our waiting area. Alternatively, we request the Customer remains at a
minimum of 30 feet away from such Vehicle. Any harm or injury caused by products
splashing on to the Customer due to the aforementioned not being adhered to cannot be the
responsibility of the Supplier and is at the Customer’s risk entirely.
13. PAINT PROTECTION FILM
13.1 The Supplier shall offer a five (5) year warranty (from the date of purchase) on paint
protection film. For full terms of the warranty, please refer to the separate warranty
documentation.
14. WARRANTY
14.1 The Supplier warrants that the Services performed under this Agreement shall be
performed using reasonable skill and care, and of a quality conforming to generally accepted
industry standards and practices.
14.2 Except as expressly stated in this Agreement, all warranties whether express or
implied, by operation of law or otherwise, are hereby excluded in relation to the Services to
be provided by the Supplier.
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15. INDEMNIFICATION
The Customer shall indemnify the Supplier against all claims, costs and expenses which the
Supplier may incur and which arise, directly or indirectly, from the Customer’s breach of any
of its obligations under this Agreement, including any claims brought against the Supplier
alleging that the Services provided by the Supplier in accordance with the agreement
between the parties infringes a patent, copyright or trade secret or other similar right of a
third party.
16. LIMITATION OF LIABILITY
16.1 Except in respect of death or personal injury due to negligence for which no limit
applies, the entire liability of the Supplier to the Customer in respect of any claim whatsoever
or breach of this Agreement, whether or not arising out of negligence, shall be limited to the
price paid by the Customer to which the claim relates.
16.2 In no event shall the Supplier be liable to the Customer for any loss of business, loss of
opportunity or loss of profits or for any other indirect or consequential loss or damage
whatsoever. This shall apply even where such a loss was reasonably foreseeable or the
Supplier had been made aware of the possibility of the Customer incurring such a loss.
16.3 For the avoidance of doubt, the Supplier shall not be held liable for the following:
16.3.1 Damage or loss to the Customer’s Vehicle resulting from acts of third parties who are
neither employees or persons acting under the instruction of
16.3.2 Damage or loss to the Customer’s Vehicle if such Vehicle is left outside our premises
before or after our usual opening hours;
16.3.3 Loss or damage to the Customer or the Customer’s Vehicle caused by us which is
attributed to defects, damage or weakness in the Customer’s Vehicle which has not been
disclosed to the Supplier, irrespective of whether such defects were previously known to the
Customer;
16.4 Nothing in this Agreement shall exclude or limit the Supplier’s liability for death or
personal injury resulting from the Supplier’s negligence or that of its employees, agents or
sub-contractors.
17. TERMINATION
17.1 Either party may terminate this Agreement forthwith by notice to the other party if:
17.1.1 the other party commits a material breach of this Agreement and, in the case of a
breach capable of being remedied, fails to remedy it within 30 calendar days of being given
written notice from the other party to do so;
7.2.3 obtain all necessary permissions and consents which may be required before the
commencement of the Services; and
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17.1.2 the other party commits a material breach of this Agreement which cannot be
remedied under any circumstances;
17.1.3 the other party passes a resolution for winding up, or a court of competent jurisdiction
makes an order to that effect;
17.1.4 the other party ceases to carry on its business or substantially the whole of its
business; or
17.1.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes
to make any arrangement or composition with its creditors; or a liquidator, receiver,
administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
17.2 The Supplier may terminate this Agreement at any time by providing 24 hours notice
(oral or written) to the Customer.
18. INTELLECTUAL PROPERTY RIGHTS
18.1 All Intellectual Property Rights produced from or arising as a result of the performance
of this Agreement shall, so far as not already vested, become the absolute property of the
Supplier, and the Customer shall do all that is reasonably necessary to ensure that such
rights vest in the Supplier by the execution of appropriate instruments or the making of
agreements with third parties.
18.2 The Customer agrees that any templates of PPF belonging to the Supplier are for the
sole use of the Supplier and will not be used by the Customer for its own benefit under any
circumstances.
19. FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if the
delay or failure results from events or circumstances outside its reasonable control, including
but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of
government, highway authorities or any telecommunications carrier, operator or
administration or other competent authority, or the delay or failure in manufacture,
production, or supply by third parties of equipment or services, and the party shall be entitled
to a reasonable extension of its obligations after notifying the other party of the nature and
extent of such events.
20. INDEPENDENT CONTRACTORS
The Supplier and the Customer are contractors independent of each other, and neither has
the authority to bind the other to any third party or act in any way as the representative of the
other, unless otherwise expressly agreed to in writing by both parties. The Supplier may, in
addition to its own employees, engage sub-contractors to provide all or part of the Services
being provided to the Customer and such engagement shall not relieve the Supplier of its
obligations under this Agreement.
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21. ASSIGNMENT
The Customer shall not be entitled to assign its rights or obligations or delegate its duties
under this Agreement without the prior written consent of the Supplier.
22. SEVERABILITY
If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by
any Court of competent jurisdiction such provision shall be severed and the remainder of the
provisions herein shall continue in full force and effect as if this Agreement had been agreed
with the invalid illegal or unenforceable provision eliminated.
23. NOTICES
Any notice to be given by either party to the other may be served orally or by email or post to
the address of the other party as set out on the Customer’s invoice or such other address as
such party may from time to time have communicated to the other in writing, and if sent by
email shall unless the contrary is proved be deemed to be received on the day it was sent, if
sent by fax shall be deemed to be served on receipt of an error free transmission report, if
given by letter shall be deemed to have been served at the time at which the letter was
delivered personally or if sent by post shall be deemed to have been delivered in the
ordinary course of post.
24. ENTIRE AGREEMENT
This Agreement contains the entire agreement between the parties relating to the subject
matter and supersedes any previous agreements, arrangements, undertakings or proposals,
oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may
be varied only by a document signed by both parties.
25. NO THIRD PARTIES
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
26. GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the law of England
and the parties hereby submit to the exclusive jurisdiction of the English court
